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*By law, there are restrictions on the return of some intimate garments. Any garment containing a crotch cannot be returned once they have been removed from their package. They cannot be returned since they may have been tried on and/or worn. Panty garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange. Due to the nature of hosiery products, we cannot accept returns of hosiery that has been tried on, as they stretch to out to conform to your shape. Special orders, custom orders or special sale items can not be returned or cancelled. These items are non-refundable unless defective in workmanship.   A 20% restocking fee will be charged for items that are returned.  We offer returns we offer a size exhange, we first must inspect each item that you return to us.  
Shipping and handling fees are not refundable.

Return item(s) must be returned in original packaging and in ‘as new’ condition. Items returned marked/stained, damaged or smelling of perfumes, deodorants, smoke etc will be void of our return policy. Shoes must be tried on whilst on a carpeted area – shoes returned with signs of wear including scuff marks and scratches to heels and soles will be void of the return policy.

Due to Federal and State health regulations we are unable to receive back the following items: lingerie, undergarments (including panties, girdles, thongs), hosiery, body stockings, wigs, makeup and adhesives, and breast forms.  (Size exchange is allowed)

The following items are not returnable:

  • All lingerie (panties, bras, slips, waist cinchers, gaffs, stockings, pantyhose, girdles.
  • Wigs and cosmetics for sanitary reasons
  • Any custom made item (corsets, maid uniforms, etc.)
  • Breastforms (for size/shape exchange only)
  • Shoes, gloves, Books, Magazines, Videos
  • Any merchandise stained, worn, torn or abused in any way is not returnable
  • There is a 20% restocking charge on all returns. You must send this in with the return. SHOULD YOU BE EXCHANGING, NO RETURN FEE IS NECESSARY.
  • For a breast form size or shape exchange, you must send in $15.00 with the return to cover reshipping and reprocessing fees
  • No cash refunds. Only merchandise credit is given, which must be used within 120 days. Shipping and handling fees are not refundable. 
  • Returns MUST be sent certified mail or delivery confirmation to our  address listed to insure that they are not lost. You must return merchandise within 10 days of your receipt.  
  • All Returns must have a  return authorization on  the package administered by RFI.  
  • All Returns must be shipped to:  RFI  3334 Long Beach Road  #220   Oceanside,  NY  11572
We recommend you insure all returned packages as the contents are your responsibility until we receive them.
Customer is responsible for shipping fees back to RFI
and authorization is required. 
Alaska - $15.00

Hawaii - $16.00

Puerto Rico - $11.50

Canada - $11.50

US - Cart items from:

0 to $50                   $7.50
$50.01 to $75          $10.95
$75.01 to $100         $13.95
$100.01 to $150       $16.95
$150.01 to $225       $18.95
$225.01 to $275       $21.50
$275.01 to $350       $22.95
$350.01 to $375       $25.00
$375.01 to $450       $27.00
$450.01 to $525       $29.95
$525 and higher       $40.00

"We Ship with Discrete Plain Boxes  our company name will read  RFI only"
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