SALES TERMS AND CONDITIONSSALES TERMS AND CONDITIONS
WARNING! DUE TO REGULATORY HEALTH LAWS ALL UNDERWEAR, UNDERGARMENTS ,BRAS, WIGS/WIG CAPS, PANTIES, BUSTIERS, LINGERIE, NYLONS,PANTY HOSE, COSRETS, SHAPEWEAR AND INCLUDING FEMALE PROSTHESIS ITEMS, BREAST FORMS WHICH ARE WORN OR INTENDED TO BE WORN ON THE BODY NEXT TO AND WITH DIRECT APPLICATION TO HUMAN SKIN THESE PRODUCTS ARE NOT RETURNABLE. PLEASE USE CAUTION IN YOUR SIZING AND ORDERING. ALL SPECIAL ORDERS,(A DEPOSIT IS REQUIRED) AND CUSTOM MADE PRODUCTS ARE NON CANCELLABLE AND ARE NOT RETURNABLE. PLEASE CONSULT ME IT YOU ARE IN DOUBT TO YOUR SIZING, I WILL ASSIST YOU TO ENSURE PROPER FIT. I WILL ISSUE A CONFIRMATION EMAIL OF THE SIZING WE AGREE TOO, IF YOU SO SEEK MY ADVISE, IF NOT PLEASE BE SURE OF YOUR SIZING. I WANT TO MAKE SURE THAT IT ALL ITEMS YOU SELECT FIT ON YOUR BODY FRAME. SHOES/BOOTS CAN NOT BE RETURNED IF THERE ARE ANY SIGNS OF WEAR, CALL IF YOU ARE IN DOUBT OF YOUR SIZING. THE FINE PRINT NOTED BELOW ( a bit wordy but necessary);
*By law, there are restrictions on the return of some intimate garments. Any garment containing a fabric material crotch lining cannot be returned once they have been removed from their manufactures package. They cannot be returned since they may have been tried on and/or worn. Corsets and shape wear garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange. Due to the nature of hosiery products, we cannot accept returns of hosiery that has the package is opened or tampered with or tried on, causing soiling, fluid disbursement, or bacterium contamination or placed on the human body frame and subjected to being stretched out of normal conformity to your shape. Special orders, custom orders or special sale items cannot be returned or cancelled, all sales final on these items. These items are non-refundable unless defective in workmanship. You must email or call me with these defects and if acceptable under the terms status of the material flaw and defect authorization code will be issued. A 20% restocking fee will be charged for items that are returned. We offer returns ( with evidence of a non violated or tampered manufacturers original packaging) , we offer a size exchange, we first must inspect each item that you return to us.
Shipping and handling fees are not refundable.
Return item(s) must be returned in original packaging and in ‘as new’ condition. Items returned marked/stained, damaged or smelling of perfumes, deodorants, smoke, bacteria, fluids soiling etc will be rejected for return/refund policy. Shoes must be tried on a carpeted area – shoes returned with signs of wear including scuff marks and scratches to heels and soles will be not be accepted for return. Be sure of your size, call if you are in doubt CONTACT ME. You must get an authorization return code, first.
Due to Federal and State health regulations we are unable to receive back the following items: lingerie, undergarments (including panties, girdles, thongs), hosiery, body stockings, wigs, makeup and adhesives, and breast forms. (Size exchange is allowed)
The following items are not returnable:
· All lingerie (panties, bras, slips, waist cinchers, gaffs, stockings, pantyhose, girdles.
· Wigs and cosmetics for sanitary reasons
· Any custom made item (corsets, maid uniforms, etc.)
· Breast forms (for size/shape exchange only)
· Shoes, gloves, Books, Magazines, Videos
· Any merchandise stained, worn, torn or abused in any way is not returnable
· Be sure of your sizing when going from male to female items.
· There is a 20% restocking charge on all returns. You must send your return authorization number with the items to be returned. SHOULD YOU BE EXCHANGING, NO RETURN FEE IS NECESSARY. PLEASE CALL 631-587-3655 FOR AN AUTHORIZATION. IF AN AUTHORIZATION CODE IS NOT GIVEN THERE WILL BE NO REFUND. CROSSDRESSUA.COM WILL INSTRUCT YOU IF THE ITEM CAN BE RETURNED.
· For a breast form size or shape exchange, you must send in $15.00 with the return to cover reshipping and reprocessing fees
· No cash refunds. Only merchandise credit is given, which must be used within 120 days. Shipping and handling fees are not refundable.
· Returns MUST be sent certified mail or delivery confirmation to our address listed to insure that they are not lost. You must return merchandise within 10 days of your receipt.
· All Returns must have a return authorization code, on the package administered by RFI.
· All Returns must be shipped to: RFI 3334 Long Beach Road #220 Oceanside, NY 11572
We recommend you insure all returned packages as the contents are your responsibility until we receive them.
Customer is responsible for shipping fees back to RFI
and authorization is required.
NO ORDER CAN BE CANCELLED WITH OUT A AUTORIZATION CODE FROM CROSSDRESSUSA.COM subject to a fee. I am billed by your credit company and my credit processor for the transaction.
All orders must be paid in US funds. All orders are sent discreetly in unmarked envelopes or boxes. The return label simply says RFI with our return address.
Orders are charged to your credit card under the name RFI.
Credit Card Orders
FOR CREDIT CARD ORDERS OVER $500.00, PLEASE BE AWARE WE REQUIRE THE FOLLOWING TO BE EITHER FAXED OR MAILED TO US: A COPY OF YOUR DRIVER'S LICENSE ALONG WITH A COPY OF THE CREDIT CARD OR A COPY OF A RECENT CREDIT CARD BILL SHOWING THE BILLING ADDRESS. OUR FAX NUMBER IS 631-587-3766 we apologize for the inconvenience. However we have had problems with internet fraud and had to implement this policy. This protects us and you from credit fraud.
Postal Money Orders
We recommend that you use a Postal Money Order for the fastest service using the mail. We have had no problems with this form of money order in the past. If your order is paid with a USPS Postal Money Order, processing is only 2 - 3 business days. All other than money orders are held for 30 days before processing. Check me first. Personal checks must clear my bank.
Returns and Exchanges
Our goal is to have an informed and satisfied customer. Because we discount most of our items - we cannot incur a lot of returns and restocking fees. Federal law prohibits the return of articles worn against the body for health and sanitary reasons. Be sure to provide us with your correct measurements so we can size you properly. We do NOT refund shipping fees for refunds or exchanges. Please note conditions of canceled orders also.
Any merchandise stained, worn, torn or abused in any way cannot be returnable
More Information about Returns
· There is a 20% restocking charge on all returns. You must send this in with the return. SHOULD YOU BE EXCHANGING, NO RETURN FEE IS NECESSARY. GET A “RAN" FIRST!
· Any cancelled credit card order by you" the buyer” that has settled with my credit card merchant processor will be subjected to the credit card transaction fee. That amount is deduct from you order's dollar value, less shipping costs. If you re-place another I will refund that fee on your next order, provided that the new order is within 10% of the cancelled ordered. This is required because any out stock item automatically goes to goes to my fulfillment center and is filled there. And most likely drop shipped to you.
· For a breast forms they are not returnable, unless by manufactures deflect.
· No cash refunds. Only merchandise credit is given. Shipping and handling fees are not refundable.
· NO ORDER CAN BE CANCELLED or RETURNED WITH OUT AN AUTHORIZATION CODE FROM CROSSDRESSUSA.COM OR RFI. CALL OR EMAIL TO DETERMINE IF CAN BE RETURNED OR CANCELLED.
· No refund on custom ordered items.
Questions? Send email to CROSSDRESSUSA@HOTMAIL.COM
OR CALL US @ 631 587-3655
Note: All prices in US Dollars